This programme aims to develop foundational knowledge and the essential skills needed to use Artificial Intelligence (AI) in key organisational functions: automating internal processes, providing customer service and supporting modern corporate communication.
Participants will learn to use AI tools to increase efficiency, improve the customer experience and strengthen their organisation’s public image. The programme emphasises practical, immediate application using AI tools that require no technical knowledge.
Schedule: Our upcoming HRDA training programmes will take place in December. Exact dates will be announced soon.
Duration: 6 Hours
Format: Live Online / In person depending on the date
Delivery Method: Interactive lectures and practical workshops
Language of Instruction: Greek or English, depending on the group’s language needs. The language will be confirmed before the programme begins.
Fees & Subsidy:
Price: €540.00
Subsidy: €432.00
Total: €108.00
Subject to approval and terms of the Human Resource Development Authority of Cyprus.
Businesses and organisations across all sectors are undergoing digital transformation, with growing needs for automation, faster customer service and effective communication.
Artificial Intelligence offers low-cost solutions that can be implemented immediately. However, most professionals do not know how to use them systematically, causing them to fall behind and lose their competitive edge.
Upon completing the programme, participants will be able to:
· Identify the main types of Artificial Intelligence tools and their functions.
· Describe how AI supports productivity improvements in administrative processes.
· Understand the role of AI in reducing repetitive tasks and workload.
· Identify the main features of chatbots and automated customer service tools.
· Understand the basic concepts of Customer Experience and how AI can enhance it.
· Understand the principles of consistency, tone and brand identity in corporate communication.
· Explain how AI can enhance an organisation’s visibility and credibility.
· Customer service and technical support professionals
· Operations professionals
· Sales, digital communication and marketing professionals
· Administrative staff and business executives
· Department heads and operations managers
· Self-employed professionals and small and medium-sized business owners
Unit 1 – Introduction to Artificial Intelligence
Unit 2 – Process Automation with AI
Unit 3 – Customer Service and Chatbot Creation with AI
Unit 4 – Corporate Communication and Content Creation with AI
Unit 5 – Developing a Communication Campaign with AI
✔ Use AI tools to create letters, reports, meeting minutes and emails.
✔ Write effective prompts to generate or improve administrative documents.
✔ Create and reuse templates for recurring processes.
✔ Turn lengthy texts into summaries, briefing notes or presentations.
✔ Create a chatbot without coding, using simple AI tools
✔ Incorporate materials such as FAQs, procedures and manuals into the chatbot to support accurate responses.
✔ Check, test and improve the accuracy of the chatbot’s responses.
✔ Draft press releases, announcements and posts with the help of AI tools.
✔ Create graphics and images using AI tools.
✔ Combine text, imagery and tone into a cohesive communication campaign.
Maria Stylianou is a Tech Leadership Consultant specialising in hyper-growth organisations, with clients across Europe and the UK. She brings over a decade of experience in software engineering and leadership, including scaling Monzo and Marshmallow, two UK fintech unicorns.
Maria is committed to building inclusive tech communities where people feel empowered to enter, grow, and lead. She is the founder of Google Developer Groups Cyprus, the island’s largest developer community. She is also a regular speaker and moderator at tech conferences, a mentor for girls through various programmes, and the co-host of Breaking the 20%, a podcast sharing stories that inspire more women to build and lead in tech. She holds an MSc in Distributed Systems from the Polytechnic University of Catalonia (UPC) and the Royal Institute of Technology (KTH), a BSc in Computer Science from the University of Cyprus (UCY), and is a certified CyHRDA Trainer.
Please note that, according to the HRDA guidelines, registration must also be completed through its website, ERMIS.
"*" indicates required fields